CanDACC Custom System

Overview of CanDACC’s Custom System

CanDACC’s Custom System allows Parties, Representatives, and Adjudicators to work through the adjudication process. Below are details of the features available to Adjudicators through CanDACC’s Custom System. Details of the features that are available to Parties are available at: CanDACC’s Custom System.


Edit Adjudicators’ Profiles 

CanDACC will create CanDACC Custom System profiles for Adjudicators. The profile information will be displayed on the Adjudicator Registry. Adjudicators will be invited to edit their profiles on CanDACC’s Custom System.


Adjudicator Selection Process

After the Parties agree on an Adjudicator or CanDACC appoints an Adjudicator, the Adjudicator will receive an email notification from CanDACC’s Custom System. After logging in to CanDACC’s Custom System, the Adjudicator will be able to view the Notice of Adjudication and Response to Notice of Adjudication (if any) and consent or refuse to adjudicate the new adjudication. 


Receive Notifications

Adjudicators will receive email notifications after the Parties undertake activities in CanDACC’s Custom System.


Fees, Retainers and Payments

Adjudicators Can:

·       Communicate the Adjudication Fee to the Parties and formalize the fee agreement with the Parties;

·       View the amount of the deposit (retainer) posted paid by each Party to cover the expected adjudication costs;

·       Communicate to the Parties the Final Cost of Adjudication and apportion the Final Cost of Adjudication between the Parties; and

·       View a balance of accounts, detailing payments and refunds.


Adjudication Process


·       Can view the Parties’ suggested Pre-Designed Adjudication Processes; and

·       Must communicate to the Parties the adjudication process and timelines.


Supporting Documents

Adjudicators Can:

·       Upload documents for the Parties to view; and

·       Download supporting documents that the Parties have placed on CanDACC’s Custom System.



Adjudicators can send secure messages to the Parties.


Adjudicators Can:

·       Send a draft Determination to CanDACC for review;

·       Submit the Determination to the Parties and CanDACC electronically;

·       Download the certified Determination; and

·       Propose an extension of the Determination due date to the Parties.



Adjudicators can communicate to the Parties their resignation and negotiate the fees owing at resignation.

Creating an Account

CanDACC will create CanDACC Custom System accounts for Adjudicators. Adjudicators will receive an email from with a link to set their password and access their account. Further information will be provided via email to Adjudicators.


To log in to CanDACC’s Custom System, an Adjudicator must click on the blue “CanDACC Custom System Login” button located on the top right of CanDACC’s website or visit the following link: CanDACC Custom System. To log in, the Adjudicator must use the email address the Adjudicator noted in the Adjudicator Application Package.

Security Code

Every time an Adjudicator logs in to CanDACC’s Custom System, that Adjudicator will receive a security code via email or text message. The security code must be entered on the login page of CanDACC’s Custom System to complete the login. After an Adjudicator enters a security code, that Adjudicator will be re directed to the home page of CanDACC’s Custom System.


Assistance Using CanDACC’s Custom System

For assistance using CanDACC’s Custom System please email or call 416-307-0008.

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DISCLAIMER: Our website provides general information on legal and related matters and should not be relied upon as legal advice.
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